Terms and Conditions

1. Terms and Conditions of Acceptance

1.1 Clients must read, understand, and agree to these Terms & Conditions before using Your Match Maker’s (“YML”) matchmaking and consultancy services.

1.2 Services are provided within London and the Home Counties, unless otherwise specified in writing.

1.3 Commencement of Services requires:

(a) Completion of the application process and submission of ID (passport or driving licence).
(b) Full payment of fees (or agreed instalments kept up to date).
(c) Agreement to these Terms & Conditions.

1.4 Services commence on the date following evaluation. There is no time frame for presenting the profiles, we aim to present 2-4 each month on the bespoke service,  however we do not guarantee this, as some searches take longer than others.

1.5 Termination or at the very least suspension of Services occurs when:

(a) The agreed membership term expires and the contracted number of date proposals (normally two, four, six, or 2-3 per month on the Hybrid membership—unless otherwise agreed) have been provided. 
(b) The client provides written/email notice to terminate. (No refunds will be issued except where YML contravenes these Terms & Conditions.)
(c) YML exercises its discretion where clients breach behavioural standards or excessively reject introductions.
(d)Clients ignore our emails or attempts to reach them with date proposal suggestions.
(e) The client slanders our reputation on public forums or to other clients or prospective clients
(f) If a client accepts an introduction and agrees for numbers to be shared and then does not follow through to connect/reach out/respond in the time specified without informing us of good reason. It is perfectly fine if after the agreed call a client decides not to take it further.  However, once a ‘connection’ has been agreed and numbers shared it MUST be followed through, or we see this as a serious breach as it affects our reputation and the client experience.

1.6 On termination of Services, this Agreement also terminates.

1.7 Membership packages are non-transferable and non-saleable.

1.8 YML reserves the right of final explanation in disputes.

1.9 Where six profiles have been proposed and mutual agreement to meet cannot be obtained, YML may either suggest widening the remit or freeze the membership. If terminated under these circumstances, membership and consultation fees remain non-refundable (except where YML has breached its own Terms).

1.10 Clients on finance instalment packages must continue payments during any freeze/hold period.

2. Services

2.1 YML provides one-to-one matchmaking consultancy—Bespoke and Hybrid—and related services, using expertise and information supplied by the client. Preferences will be considered but cannot always be guaranteed.

2.2 Clients (except Passive Members) agree to accept YML consultants’ recommendations and introductions. Services are deemed fulfilled once contracted introductions are proposed 2-3 each month for the contracted months – usually 6 months – whether or not meetings take place (Hybrid). For the bespoke service this could be between 2-6 whatever agreement is made on embarking the membership. For Bespoke service, introductions are not counted unless the client actually meets. However, if the client continually rejects the matches proposed, YML has the right to terminate or suspend membership – we will propose a maximum of 15 matches for each introduction purchased. Discretion is in the hands of the MD – but usually clients are expected to at least agree to a call if all preferences and alignment are met. If 15 proposals are rejected and they have all met the original remit, YML has the right to suspend or terminate membership with no refund. Similarly, if we have done everything possible to present the client in the best possible way but are faced with more than 15 rejections, we have the right to terminate the membership without refund. Though we will offer continued passive membership to enable possibilities still to be presented.

2.3 Additional coaching/image consultation services are available at extra cost.

2.4 Refunds are not offered for completed services. In disputes, YML may extend membership at its discretion as a goodwill gesture. Refunds will not be considered at anytime during a membership if we have not breached our T&C’s.

2.5 Contact: Clients may communicate by email. Calls are limited (Calls are included in Bespoke membership only—not the Hybrid membership).  Additional coaching fees will be discussed in advance and charged separately.

2.6 Accounts may be placed on hold up to 2 months, three times within a
6-month package, with one month’s notice to resume.

2.7 YML reserves the right to terminate memberships without refund in cases of abuse, bullying, or persistent unreasonable complaints to our staff or other members.

2.8 YML has final discretion over the use of client profile information and photos.

2.9 YML is not obliged to exceed the contracted number of introductions.  If suitable matches cannot be found within the membership term or time frame, YML may extend the membership on a passive basis but refunds will not be issued.

2.10 Passive (Guest) Membership provides opportunities to be selected as a potential match by paying clients.  In most cases, passive members (Guests) still pay a minimal fee to come into our network.

2.11 Passive Members acknowledge that YML does not actively search on their behalf, but retains their profile for potential matching opportunities. Passive members must accept that we may wish to interview them further.

2.12 Clients agree to follow YML’s proven matchmaking formula and understand this is not a self-selection dating service. Not all personal preferences will be met. We set out to align as many preferences but also to be allowed to use our matching expertise to put forward compatible candidates. Whether the client agrees to meet or not. On our ‘Guaranteed introductions memberships’ We guarantee meeting in person. However if we have exercised everything in our power to make that happen, i.e. presented at least 15 suitable profiles for each one Guaranteed introduction (i.e. a two guaranteed introductions membership we will present a total of 30 potential matches)and either the client rejects or is rejected we no longer have an obligation to actively search for more. It will be left to the CEO’s discretion. A passive membership will take over. So we will keep someone in the network and present more people who come onto our radar, but we will no longer be actively searching on behalf on the member.

3. Terms of Usage

3.1 Clients must provide accurate and up-to-date personal information.

3.2 Clients must comply with UK law and must not engage in unlawful conduct.

3.3 All candidate profiles and information provided are confidential and must not be shared with third parties.

3.4 Clients must respect other candidates during introductions and adhere to dating etiquette.  After accepting an introduction, all care to be respectful to that person however the client feels about them is crucial. We do not tolerate rude or inappropriate behaviour, or not contacting the person when instructed or not turning up for a scheduled date or scheduled call without due good reason.

4. Disclaimer

4.1 YML provides services to the best of its ability but does not guarantee success in forming relationships or succeeding to meet the clients expectations in appropriate candidates. We follow our formula which has been successful to us and won’t deter from this. 

4.2 MA’s liability is limited to fees paid by the client.

5. Limitation of Liability

5.1 YML is not liable for indirect, consequential, or punitive damages, including loss of income, goodwill, or data.

5.2 MA’s liability is always limited to the total fees paid by the client.

6. Privacy Policy

6.1 Collection of Information

We collect personal data (name, address, contact details, preferences, ID, photos, payment information, etc.) for the purpose of providing matchmaking services. Sensitive information (health, political, religious data) may be processed with explicit consent.

6.2 Use of Information

Information is used to:

Deliver contracted matchmaking services. Verify client identity.  Manage financial transactions. Provide updates, events, and service information (with consent).

6.3 Data Security

Client data is securely stored. Access is restricted to authorised staff.  Systems are password-protected and regularly backed up. Offices are locked, and physical records are secured.

6.4 GDPR Rights

Clients have the right to:

Access their personal data. Request rectification of inaccurate data. Request deletion of their own data (subject to third-party match record constraints). Restrict processing of their data. Request data portability. Be notified in the event of a qualifying data breach.

Requests should be made in writing to the Office Manager. YML will respond within  30 days.

6.5 Retention

Personal data is retained for as long as necessary to fulfil services,  and for approximately 6 years for legal and transactional purposes.

6.6 Disclosure

We do not share client data with third parties except:

Where required by law.
To prevent or investigate fraud.
With collaborating matchmakers (with client consent).

6.7 Client Responsibilities

Clients must not share profiles received from YML with non-members.  Clients must also behave respectfully towards those people we connect them with. Any resulting bad behaviour that sees a client we have introduced being insulted or treated badly either verbally or otherwise will mean termination or suspension of the membership

Breaches will result in immediate termination without refund.

6.8 Contact

For privacy concerns, contact:

Operations Manager

Email: lorraine@yourmatchmaker.co.uk, info@gorgeousnetworks.uk

7. Confirmation

7.1 By using YML’s services, clients confirm they have read, understood, and agreed to these Terms & Conditions and Privacy Policy.